By accessing, installing, or utilizing any of the broadband, entertainment, and digital security services provided by XetaVenture Digital Infrastructure (hereinafter "XetaVenture", "We", or "Us"), you agree to comply with and be legally bound by these Comprehensive Terms and Conditions. This forms a binding contract between you (the "Subscriber") and XetaVenture.
If you do not agree to these terms, you must not use our services, must immediately disconnect any hardware provided by us, and contact our support team for account termination.
XetaVenture strives to maintain our industry-leading 99.99% uptime via our independent Tier-1 node networks. However, absolute perfection cannot be permanently guaranteed. Services may be interrupted for scheduled maintenance, emergency backbone routing swaps, or due to 'force majeure' circumstances (acts of God, natural disasters, fiber cuts by third parties, etc.).
Connection speeds, notably our marketed 10Gbps symmetrical capability, are delivered "up to" the demarc point (the ONT at your premises). Internal network congestion, outdated personal devices, and extreme Wi-Fi interference are the responsibility of the subscriber.
We pride ourselves on offering genuinely unthrottled and uncapped bandwidth. However, our network integrity must be maintained for all subscribers. You agree not to use residential service lines for massive-scale commercial hosting, automated scrapers, cryptocurrency mining farms, or any activity that artificially degrades node performance for your geographical sector.
XetaVenture reserves the right to throttle or suspend accounts that are identified as engaging in malicious network abuse, DDoS participation, or illegal data hosting.
XetaVenture utilizes proprietary, high-end hardware (Fiber ONTs, Wi-Fi 6 Mesh Routers, 4K Security Optics) to deliver our services. Unless intentionally purchased outright via specific corporate contracts, all hardware remains the explicit physical property of XetaVenture.
Subscribers must not modify, open, sell, or tamper with XetaVenture property. Any physical damage beyond standard wear and tear—including water damage, severe drops, or intentional opening—will result in full hardware replacement fees billed to the subscriber's account upon service termination.
All services are billed on a month-to-month prepayment basis unless a multi-year enterprise contract has been executed. By providing a credit card or bank account, you authorize XetaVenture to automatically charge the total monthly balance. Failed payments may endure a 5-day grace period, following which services are subjected to a soft-disconnect. Reconnection may incur administrative fees.
As part of our modern USP, XetaVenture residential lines operate strictly without long-term annual contracts. You may cancel your service at any time without paying exorbitant early termination fees. You are, however, responsible for returning all provided physical hardware within 14 days of cancellation to avoid unrecovered equipment charges.
The XetaStream Hub and all associated proprietary software, interfaces, and neural algorithms are explicitly owned by XetaVenture. Any attempt to reverse-engineer, sideload unauthorized malware, or digitally repurpose XetaStream UI environments is strictly prohibited and constitutes a breach of these Terms.
XetaVenture is merely the infrastructure conduit through which data flows. We do not endorse or take responsibility for any third-party content downloaded or streamed via our connections. We comply fully with the Digital Millennium Copyright Act (DMCA). Repeated, legally verified infringement notices tied to a specific account will lead to service termination.
Our services are not uniquely designed, intended, or authorized for use as the primary communications link in fail-safe environments such as intensive care medical facilities, nuclear facilities, or automated air traffic control. XetaVenture disclaims liability for any loss of life, injury, or severe property damage resulting from such unauthorized usage.
To the maximum extent permitted by applicable law, in no event shall XetaVenture, its directors, employees, or local engineers be liable for any indirect, punitive, incidental, special, or consequential damages. This includes, without limitation, damages for loss of profits, digital data, competitive business advantages, or general goodwill ensuing from connection disruption.
Any persisting dispute, claim, or controversy arising out of or relating to these Terms or the breach thereof shall be settled by binding arbitration administered by the American Arbitration Association in San Ramon, California. Class-action lawsuits against XetaVenture concerning service interruptions are expressly waived by accepting these terms.
By enrolling in our SMS notification service, you agree to receive automated and recurring text messages from XetaVenture. These may include service alerts, appointment reminders, and marketing offers. Consent is not a condition of purchase. You can unsubscribe at any time by texting STOP. For help, text HELP. Message frequency varies based on your account activity and interaction. Message and data rates may apply.
These Terms shall be interpreted, construed, and enforced in all respects in accordance with the laws of the State of California, United States. By utilizing our network, you assent to this jurisdiction.
For formal dispute notices, please direct mail to our Corporate Legal Department at 9110 Alcosta Blvd, suite h 606, San Ramon, CA 94583, USA or email info@xetaventures.com for digital compliance inquiries.